Terms of Service

These Terms of Service ("Terms") govern access to and use of the Omnel website, mobile applications, and conversation intelligence platform (the "Service"), provided by Omnel Pvt Ltd("Omnel", "we", "us"). The Service is a business product. By using it, or by authorising your staff to use it, the organisation ("Customer", "you") agrees to these Terms. If you use the Service on behalf of an organisation, you confirm you are authorised to bind it.

1. The Service

Omnel records and analyses sales and customer conversations, in person and on the phone, and turns them into insight, CRM updates, quality scoring, coaching, and follow-ups. We grant the Customer a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms and any order or agreement between us.

2. Accounts and authorised users

The Customer provisions and manages accounts for its own staff (for example sales reps and managers). The Customer is responsible for its accounts and for all activity under them, for keeping credentials secure, and for adding or removing its users. Individual users do not self-register.

3. Recording, consent, and Customer responsibilities

The Customer is solely responsible for the lawfulness of recording and processing its conversations. Before recording, the Customer must give any required notices to, and obtain any required consent from, the people in the conversation, and must comply with all applicable recording, wiretap, privacy, and data-protection laws. The Customer represents and warrants that it has all rights and permissions needed for Omnel to record, transcribe, store, and analyse the conversations it submits or captures.

4. Customer data

As between the parties, the Customer owns the conversations and other content it submits ("Customer Data"). The Customer grants Omnel the rights needed to host, process, and analyse Customer Data to provide and improve the Service. Omnel may use aggregated and de-identified information that does not identify the Customer or any individual to operate and improve the Service. Our handling of personal data is described in our Privacy Policy.

5. Acceptable use

• Do not use the Service for any unlawful, harmful, or infringing purpose.
• Do not record anyone without the notices and consents required by law.
• Do not attempt to disrupt, reverse engineer, or gain unauthorised access to the Service.
• Do not submit content you do not have the right to submit.

6. Intellectual property

Omnel and its licensors own all rights in the Service, including its software, models, and branding. These Terms do not transfer any Omnel intellectual property to the Customer. The Customer retains its rights in Customer Data.

7. Fees

Fees, if any, are set out in the order or agreement between the parties. Unless stated otherwise, fees are exclusive of taxes.

8. Confidentiality

Each party will protect the other's confidential information and use it only to perform under these Terms.

9. Disclaimers

The Service is provided on an "as is" and "as available" basis. Insights, transcripts, scores, and drafts produced by the Service are automated aids and may contain errors; they should be reviewed before you rely on them. To the fullest extent permitted by law, we disclaim all warranties not expressly stated in a written agreement with us.

10. Limitation of liability

To the fullest extent permitted by law, Omnel will not be liable for any indirect, incidental, special, or consequential damages, or for lost profits or revenue. Our total liability arising out of or relating to the Service is limited as set out in the written agreement between the parties, or, if none, to the amounts paid by the Customer for the Service in the three months before the claim.

11. Indemnity

The Customer will defend and indemnify Omnel against claims arising from the Customer's breach of section 3 (recording and consent), its misuse of the Service, or its Customer Data.

12. Term and termination

These Terms apply while the Customer uses the Service. Either party may terminate as set out in the applicable agreement. On termination, the Customer's right to use the Service ends, and data is handled as described in the Privacy Policy and any agreement between the parties.

13. Governing law

These Terms are governed by the laws of India, and the courts at Delhi have exclusive jurisdiction, without prejudice to any mandatory rights the Customer may have under local law.

14. Changes

We may update these Terms from time to time. If we make material changes we will take reasonable steps to notify the Customer. Continued use of the Service after changes take effect means the Customer accepts the updated Terms.

15. Contact

Questions about these Terms can be sent to hi@omnelai.com, Omnel Pvt Ltd.